Warranty and Return Information
With the exception of o-rings (no warranty) and electrical components (90 day warranty), the warranty is one year from date of purchase. Custom-built extractors are non-returnable/refundable. Subject to restocking charges, you can return your purchase within 21 days of the purchase date. Items received by the Company or Retailer after the specified 21 days, for whatever reason, will not be accepted for return. Contact the Company for a Returned Merchandise Authorization (“RMA”). All returns must be in original, undamaged condition, clean and free from any raw material and/or residue, and delivered back, at the buyers expense, to the place of purchase. There is a 15% restocking fee on all returns. If damaged for whatever reason, in any way, a minimum 25% restocking fee will be applied. Please insure your return against shipping damage, and be sure to include the RMA number. Shipping charges, fees, taxes, duties, etc. are not refundable. Once your merchandise is received and accepted back, a refund of your original purchase price minus the applicable restocking fee will be processed and a credit will be applied to original method of payment. If paid by credit card, additional time may be taken by the credit card company to post the credit to your account.
MEDXtractor Corp. can arrange worldwide shipping on the customer’s behalf and at the customer’s expense. Upon paying for an extractor, the customer becomes the owner and once the extractor leaves the MEDX shop, the liability, taxes, duties, fees, and claims of any kind related to the extractor are the responsibility of the customer. MEDX will arrange shipping and insurance on the customer’s behalf (all extractors are shipped insured unless the customer specifies otherwise (not recommended)).